Frequently Asked Questions

The following section provides detailed answers to questions you may have regarding the CartoVista subscription and trial process.

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Check out the FAQs

Still have unanswered questions and need to get in touch with us?

Absolutely! Signing up for CartoVista starts a free 14-day trial on the Professional plan, no strings attached. Sign-up here and get started now.

Your trial gives you access to all of CartoVista’s functionality with a professional plan for 14 days. You will be able to upload your own data and create maps and setup presentations online. You will be able to invite your colleagues, clients and stakeholders by creating unlimited users as part of your trial. You have the option to setup permissions for the data and maps or simply make maps public so your result will be available online via a URL.

Yes, you can invite as many team members as you want during your trial by creating a secure account for them.  You can also assign roles (such as map creator and data editor) so that your colleagues can actively participate in the trial.

If you haven’t checked out by the end of the 14-day free trial, your subscription will change from Professional to the free subscription. The free subscription has limitations in terms of the number of maps and the number of features that a layer can have. For example, only one map will be allowed in your account. If you have created users in your trial, their account will become unavailable. When you purchase a plan, their account and access to maps and data will be reactivated.

You can get in touch with our support team to explain your evaluation process and request a trial extension.

CartoVista leverages Amazon Web Services (AWS) for all secure hosting in the cloud, offering scalability and high delivery speed.  

The CartoVista software can handle very large datasets and can contain millions of records. The amount of data you can have in depends on your subscription. See the pricing page for more information.

Yes. The option to create public maps is offered in the Professional and Enterprise subscriptions. See pricing for the details.

Absolutely not. CartoVista is a pay-as-you-go subscription service, billed monthly. If you need a longer-term solution, we offer discounts for annual and multi-year subscriptions. There are no cancellation fees. Sign-up for your free trial now.

Yes, with CartoVista you pay as you go for what you need. You can easily manage your subscription, the number of users you need and your billing cycle in your account management. When you upgrade, you are charged only for the difference (pro-rata). When you downgrade, the changes are applied at the end of your next billing period.

We accept Visa, Mastercard, and American Express. Payments are processed via stripe so you can be confident your transaction is 100% secure.

Yes, we accept standard wire transfers for annual and multi-year subscriptions.

Yes. Contact us to discuss your non-profit mapping needs.

CartoVista includes great online onboarding as well as chat functionality. The level of support you get depends on your subscription type. See pricing for details.

Absolutely! Many current CartoVista features were driven by our customer feedback. Your suggestions are more than welcome, we are always seeking feedback on how to further improve our platform. You can send feedback from the user settings menu, in the send feedback tab.

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The CartoVista platform unlocks the power of web mapping in the cloud:
• Design intuitive data visualizations and sophisticated presentations that puts YOUR data on a map.
• Create meaningful stories that will impress your stakeholders and make better business decisions.

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