Frequently Asked Questions

You get full Professional plan access for 14 days: upload data, build maps and presentations, invite colleagues and stakeholders, set permissions, or publish maps with a public URL.

Yes. Invite as many team members as you need by creating secure accounts for them. Assign roles (such as map creator or data editor) so colleagues can participate in your evaluation.

If you do not subscribe to a paid plan, your account moves to the Free plan, with limits on maps, layers, and features. For example, only one map is allowed. Trial-only users lose access until you upgrade; their access is restored when you purchase a plan.

Yes. Contact our support team to explain your evaluation timeline and request an extension.

CartoVista uses Amazon Web Services (AWS) for secure cloud hosting, with scalability and fast delivery worldwide. See our terms of service for hosting region details.

CartoVista handles very large datasets with millions of records. Your storage limits and quotas depend on your plan. See pricing for details.

Yes. Public maps are available on Professional and Enterprise plans. See pricing for plan details.

No. CartoVista is a pay-as-you-go service, billed monthly by default. We offer discounts on annual and multi-year subscriptions, and there are no cancellation fees.

Yes. Manage your plan, user count, and billing cycle in your account. Upgrades are charged pro-rata for the difference. Downgrades take effect at the end of your current billing period.

We accept Visa, Mastercard, and American Express credit cards. Payments are processed through Stripe for secure transactions.

Yes. We accept wire transfers for annual and multi-year subscriptions.

Yes. Contact us to discuss educational or non-profit mapping programs.

CartoVista includes online onboarding and chat support. The level of support depends on your plan. See pricing for details.

Yes. Many CartoVista features come from customer feedback. Contact us with your ideas, or share suggestions from the user settings menu under Send feedback.